Exceptional Customer Experience

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In this course, you will learn to...

Creating an emotional connection to the service.
Breaking stereotypes regarding the industry.
Understanding the customer's journey in the service provided.
Having a clear direction to achieve exceptional service.

You will gain the following skills

Defining customer needs.
Setting quality standards.
Creating the customer journey and touchpoints.
Establishing principles for service design, service delivery, and recovery when failing.

Format

Cohort

Start Date

June 3, 2024

Duration

Four sessions

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Time

Cuatro sesiones de 1:30hs a partir de las 15:30hs ARG

Price

Before: ~~$200 USD~~ | Now: $149.97 USD

Enroll now!

Exceptional Customer Experience Program

Module #1: History of Service.

Service stereotype.
Types of service.
Attributes.

Module #2: Designing Exceptional Service.

Customer touchpoint
Journey map
Principles for service design.

Module #3: Quality Standards.

Derived from purpose.
Derived from the customer.
Derived from the economy.

Module #4: Service Delivery.

Processes.
Point of sale.
Customer.

Module #5: Recovery.

Pyramidal communication.
Elevator pitch.
Recognition of key data.

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Read what our graduates have to say

Great experience with Capability Building. Excellent content and dynamics in the development of workshops and/or courses.

Ellien Rico / Mercado Libre

Excellent! The course content, methodology, and moderators are top-notch. Completely recommended.

Oscar Cortes / Mercado Libre

Capability Building has been a transformative experience! Their practical learning approach and skill development have boosted my critical thinking. I leave with excellent tools to approach problems rigorously, identify options, and present clear conclusions. I learned to generate solid analyses and make informed decisions. I highly recommend Capability Building for impactful professional growth!

Gabriel Villar / UdeSA

Quality instruction, tools, and practical advice, excellent constructive feedback, and good people who seem to care. I learned a lot from Gus and will implement those things with my clients. Thank you!

Andrew Murphy / Globant

FAQS

Is the course individual or for teams?

You can take the course individually or enroll your team for added benefits.

Do I get a certificate upon completion?

Yes, you will receive a verified certificate that you can add to your LinkedIn profile.

What are the graduation requirements?

To graduate, you must attend at least 75% of the classes.

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