{"id":10247,"date":"2025-04-16T10:54:05","date_gmt":"2025-04-16T13:54:05","guid":{"rendered":"https:\/\/capabilitybuild.com\/?post_type=product&#038;p=10247"},"modified":"2026-06-22T16:36:21","modified_gmt":"2026-06-22T19:36:21","slug":"exceptional-customer-experience","status":"publish","type":"product","link":"https:\/\/capabilitybuild.com\/es\/producto\/exceptional-customer-experience\/","title":{"rendered":"Exceptional Customer Experience"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Este curso <\/span><b>ense\u00f1a el modelo del <\/b><b><i>Disney Institute <\/i><\/b><span style=\"font-weight: 400;\">para lograrlo. Desde el desarrollo de procesos que comienzan con las necesidades del cliente, y no de la empresa, pasando por <\/span><b>est\u00e1ndares de calidad<\/b><span style=\"font-weight: 400;\">, el <\/span><b><i>customer journey<\/i><\/b><span style=\"font-weight: 400;\"> y los <\/span><b><i>touchpoints<\/i><\/b><span style=\"font-weight: 400;\"> con el cliente, los <\/span><b>principios para el dise\u00f1o de servicio<\/b><span style=\"font-weight: 400;\">, la entrega del servicio, y la recuperaci\u00f3n cuando se falla.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un servicio excepcional es aquel que supera las expectativas del cliente de manera consistente. Este curso ense\u00f1a el modelo del Disney Institute para lograrlo. Desde el desarrollo de procesos que comienzan con las necesidades del cliente, y no de la empresa, pasando por est\u00e1ndares de calidad, el customer journey y los touchpoints con el cliente, los principios para el dise\u00f1o de servicio, la entrega del servicio, y la recuperaci\u00f3n cuando se falla.<\/p>\n","protected":false},"featured_media":10294,"template":"","meta":{"_acf_changed":false,"nf_dc_page":"","inline_featured_image":false,"_uag_custom_page_level_css":""},"product_brand":[],"product_cat":[45,21,46],"product_tag":[],"class_list":["post-10247","product","type-product","status-publish","has-post-thumbnail","product_cat-agile-methodologies","product_cat-cursos","product_cat-team-building","first","instock","shipping-taxable","purchasable","product-type-simple"],"acf":[],"uagb_featured_image_src":{"full":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX.png",1200,800,false],"thumbnail":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX-150x150.png",150,150,true],"medium":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX-300x200.png",300,200,true],"medium_large":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX-768x512.png",768,512,true],"large":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX-1024x683.png",1020,680,true],"1536x1536":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX.png",1200,800,false],"2048x2048":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX.png",1200,800,false],"trp-custom-language-flag":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX.png",18,12,false],"woocommerce_thumbnail":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX-247x165.png",247,165,true],"woocommerce_single":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX-510x340.png",510,340,true],"woocommerce_gallery_thumbnail":["https:\/\/capabilitybuild.com\/wp-content\/uploads\/2025\/04\/ECX-100x100.png",100,100,true]},"uagb_author_info":{"display_name":"Capability Building","author_link":"https:\/\/capabilitybuild.com\/es\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"Un servicio excepcional es aquel que supera las expectativas del cliente de manera consistente. Este curso ense\u00f1a el modelo del Disney Institute para lograrlo. Desde el desarrollo de procesos que comienzan con las necesidades del cliente, y no de la empresa, pasando por est\u00e1ndares de calidad, el customer journey y los touchpoints con el cliente,&hellip;","_links":{"self":[{"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/product\/10247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/media\/10294"}],"wp:attachment":[{"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/media?parent=10247"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/product_brand?post=10247"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/product_cat?post=10247"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/capabilitybuild.com\/es\/wp-json\/wp\/v2\/product_tag?post=10247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}